Delivery & Returns

We deliver our maps Worldwide.

All estimates are in working days, Monday-Friday, not including bank holidays.

 

If you need an urgent gift, please order before 11am (GMT) with our Express service. 

 

 

UK Standard Delivery (3-5 working days) : Free

UK Express Delivery : (1-2 working days) £6.80

 

Europe (5-7 working days) Tracked and Signed : 

£4 for orders up to £36; £6.90 for orders up to £56; £11 for orders over £56.

 

USA & Canada (5-7 working days) Tracked and Signed : 

£6 for orders up to £36; £12.50 for orders up to £56; £30 for orders over £56.

 

Australia/Rest of World (5-7 working days) Tracked and Signed : 

£6 for orders up to £36; £15.00 for orders up to £56; £40 for orders over £56.

 

Order Processing: 1-3 day dispatch for standard / same day for Express

UK Mainland:  Our UK orders are shipped to you via Royal Mail. 

 

 

RETURNS

Change of Mind:

If you have changed your mind please inform us of your decision to return within 28 days of receiving your order. As soon as we receive the item back in its original condition we shall issue you a refund. All return shipping costs are payable by the customer and we require that you obtain a proof of posting when you send your order back. After 28 days we can accept for exchange only – return shipping and re-shipping cost are payable by the customer. Item must be in original condition and returned in its original packaging. This excludes Personalised & custom orders.

 

Personalised or Custom orders:

Personalised details should be stated at the time of placing your order. Personalised orders are non-returnable and cannot be exchanged. If you made an error when entering your order please email us. We understand errors can happen to us all, so we kindly offer a discount to re-print your order in this situation. Get in touch to discuss this with us.

 

Damaged, faulty or incorrect:

If your order is damaged/ incorrect/ faulty (custom & personalised included) then we ask that you report damage within 7 days of receiving your order and kindly provide us with photos of the product. If your order was damaged during transit please also include photos of the damage to the packaging. We will then replace/refund your order. If we ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without agreement from us.

 

Full Replacement/refund: In the rare event of a lost/damaged parcel. 

28 Days Return/exchange: from receipt of cancellable goods.

Note: Your order may require a signature. Please allow an additional 2 days for delivery to remote areas. Estimates are not guaranteed and may increase during busy times. If you need your order quickly please opt for our Express service. Duty charges are payable by the recipient. Goods that are personalised, bespoke or made-to-order to your specific requirements, are non-refundable, unless faulty. To read our full T&Cs please click here. 

 

If you have any questions please do get in touch with us at: illustratedmapco@gmail.com

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© 2020 The Illustrated Map Company

MADE IN ENGLAND

All our products are made in England